Region scores first with CTO-administered service excellence programme
Jun 18, 2018
REGION SCORES FIRST AS CTO-ADMINISTERED SERVICE EXCELLENCE PROGRAMME IS FINALIST FOR HOSPITALITY ASSURED AWARDS
~ Round Hill Hotel and Villas in Jamaica is one of three finalists for the Hospitality Assured Team of the Year award in London, UK tomorrow night ~
BRIDGETOWN, Barbados, 18 June, 2018 – In what is a first for the Caribbean, a Jamaican resort is in contention for a major award from the initiators of a certification programme that promotes and rewards the highest standards of service excellence in the hospitality sector, and which is managed in the region by the Caribbean Tourism Organization (CTO).
Round Hill Hotel and Villas is a finalist in tomorrow night’s Hospitality Assured (HA) 20th anniversary awards at The Park Plaza at Westminster Bridge in London, UK.
Round Hill is one of the three finalists for the Hospitality Assured Team of the Year award at the event, which will be held in conjunction with the Institute of Hospitality, the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism industry.
“We are extremely honoured to have been selected as a finalist for the Hospitality Assured Team of the Year award. We have enjoyed the journey and the partnership with the CTO. This effort has led to many achievements both for the hotel and our valued team members. The lessons learnt will forever remain as we seek to build on the traditions and history of Round Hill,” Josef Forstmayr, the managing director of Round Hill Hotel and Villas, said.
In 2007 the CTO partnered with the U.K-based the Institute of Hospitality (then the Hotel and Catering International Management Association), to introduce Hospitality Assured to the region, and currently holds the licence for HA in the Caribbean. Since then over 80 companies in 17 CTO member countries have signed on to the certification programme, with 34 being certified.
Hospitality Assured is seen as the standard for service and business excellence in the hospitality industry. The programme provides a series of performance indicators against which an organisation can continually evaluate and measure its performance with respect to service quality, and promotes an organisational climate of continuous improvement.
Additional features include the gathering and sharing of benchmarking data among the companies involved in the programme and the use of the Hospitality Assured mark in recognition of world class performance in service delivery.
Round Hill Hotel and Villas commenced its HA journey in October 2012 and was certified in 2013, re-certified in 2016 and is awaiting its third assessment this year for further re-certification.
“[When we began programme] little did we know that this journey would have led to our many improvements and sustainability to-date. We have improved as a company in our overall operations and service delivery and for that, the HA organization has our deepest appreciation,” the hotel wrote.
The CTO’s administration of the programme has been described as exemplary, with HA declaring it should be used as an example for a model for the programme around the world.
About the Caribbean Tourism Organization
The Caribbean Tourism Organization (CTO), with headquarters in Barbados, offices in New York and London and representation in Canada, is the Caribbean’s tourism development agency comprising membership of the region’s finest countries and territories including Dutch, English, French and Spanish, as well as a myriad of private sector allied members. The CTO’s vision is to position the Caribbean as the most desirable, year round, warm weather destination, and its purpose is Leading Sustainable Tourism – One Sea, One Voice, One Caribbean.
Among the benefits to its members the organization provides specialized support and technical assistance in sustainable tourism development, marketing, communications, advocacy, human resource development, event planning & execution and research & information technology.
In addition the CTO, in partnership with the Caribbean Hotel & Tourism Association, jointly and equally owns the Caribbean Tourism Development Company, a marketing and business development entity dedicated to promoting the Caribbean brand worldwide.
The CTO’s Headquarters is located at Baobab Tower, Warrens, St. Michael, Barbados BB 22026; Tel: (246) 427-5242; Fax: (246) 429-3065; E-mail: CTObarbados@
The CTO’s New York office is located at 80 Broad St., Suite 3302, New York, NY 10004, USA: Tel: (212) 635-9530; Fax: (212) 635-9511; E-mail: CTOny@caribtourism.com
The CTO’s London office is located at Suites 52A & 53, 5th Floor AMP House, Dingwall Road, Croydon CR0 2LX, England. Tel: 011 44 208 948 0057; Fax: 011 44 208 948 0067; E-mail:CTOlondon@caribtourism.
CTO has representation in Canada; Tel: (905) 857-1986; Email: droletn@caribtourism.
For more information on the Caribbean Tourism Organization, please visit www.OneCaribbean.org. Get the latest updates and connect with CTO via Facebook, Twitter, Instagr
