Delta Air Lines Reports New Flights, Change-fee Waivers & Delta Clean
Apr 30, 2020
Delta Air Lines announced new flights to the Caribbean: Photo Credit Delta News Hub
Delta Air Lines has announced a pair of new routes to the Caribbean: Atlanta to St. Thomas and Atlanta to St. Croix weekly on Saturdays, and Atlanta-St Thomas “less than” daily. Existing service from Atlanta to San Juan, Puerto Rico have gone from daily to “less than daily,” while daily flights have been reduced to weekly Saturday service from New York to Santo Domingo in the Dominican Republic. “Customer demand, CDC guidelines, and government travel regulations continue to shape Delta’s network schedule,” Delta Air Lines said in a statement. https://news.delta.com/
From offering change-fee waivers for impacted and upcoming travel to supporting social distancing on board, Delta is committed to taking steps to ensure we’re protecting customers during the COVID-19 pandemic.
Delta is offering change-fee waivers for impacted travel: Photo Credit Delta News Hub
MAKING TRAVEL CHANGES EASIER
– To allow additional flexibility in making travel changes, we’re now extending waived change fees and the flexibility to travel through May 31, 2022, to customers with canceled travel through June 2020. Eligible customers include those who have:
– Upcoming travel already booked in April, May or June 2020, as of April 14, 2020
– Existing eCredits or canceled travel from flights in March, April, May or June 2020
– We’ve also capped fares for travel throughout the U.S. and Canada through May 31, inclusive of all cabins.Customers can easily cancel and change their bookings on Delta.com.
SUPPORTING SOCIAL DISTANCING DURING TRAVEL
Delta is helping customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations. To promote safe flying, the following temporary changes will now be extended on all flights through the end of June:
– Reducing the total number of passengers per flight
– Blocking middle seats in Main Cabin, Delta Comfort+ and Delta Premium Select
– Pausing automatic, advance Medallion Complimentary Upgrades and processing any available upgrades at the gate instead
– Modifying our boarding process so customers will now be boarded by row, starting from the rear of the aircraft toward the front
Now the global airline is committing to these elevated cleaning measures for the long term. “The highest levels of clean should not be reserved for times of crisis – customers deserve to feel confident and safe whenever they decide to travel,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “That’s why we are extending our overall safety focus to include our new standard of clean.”Delta is bringing the same rigor and focus to cleanliness that it used to redefine industry expectations for on-time performance, Lentsch said, so customers can trust in the Delta Clean commitment.
Started April 1:
– All domestic aircraft will undergo the same interior fogging overnight that Delta has been using to disinfect international aircraft in the U.S. since February.
– Before every flight, aircraft will be cleaned using the same extensive checklist used during overnight cleanings. This industry-leading work disinfects high-touch areas customers care most about being clean, like tray tables, seat-back entertainment screens, armrests and seat-back pockets.
– Spot checks will take place before each flight by a Customer Service Agent and a Flight Leader to ensure the aircraft is up to the Delta Clean standard. The team can resolve any issues immediately, and are empowered to request a cleaning crew return to the aircraft for additional cleaning.
By early May:
– Aircraft will be fogged before every flight in Delta’s network. The disinfectant used in fogging is immediately safe to breathe and is similar to what hospitals and restaurants use to sanitize.
In addition, customers will notice Delta continuing to offer hand sanitizer at various touchpoints, while disinfecting surfaces across the airport experience. The same level of attention and care is given to employee workspaces like lounges and break rooms. The Delta Clean standard is largely driven by Delta employees, who are committed to delivering safe experiences for customers and each other. “The character of Delta people is shining brighter than ever in these unprecedented times,” Lentsch said. “They are the Delta Difference and the reason we’re ready for our customers when they’re ready to fly.”
The new “Delta Clean” campaign: Photo Credit Delta News Hub
More information on these and other efforts can be found at Delta’s Coronavirus Update Center.
Source: https://news.delta.com/
