3 Resorts in Turks & Caicos Offer “Hurricane Refund Policies”

Photo: Sunset dining at The Sands at Grace Bay, Credit: The Sands at Grace Bay

THE HARTLING GROUP, A LUXURY HOSPITALITY FIRM IN TURKS AND CAICOS, CREATES 100% HURRICANE REFUND POLICY

Guests booking at any of its three luxury properties, The Sands at Grace Bay, The Palms Turks and Caicos and The Shore Club on Long Bay Beach, are sure to have a piece of mind this hurricane season

Providenciales, Turks and Caicos, July 16 2018: Just because it”s hurricane season, it doesn”t mean a hurricane will occur. However, due to last year’s active hurricane season in the Caribbean, it has made some visitors think twice about booking a vacation during this time without some kind of guarantee. The Hartling Group, masterminds behind three of Turks and Caicos’ most renowned resorts, The Sands at Grace Bay, The Palms Turks and Caicos and The Shore Club on Long Bay Beach, is seeing this trend in its booking pace, and undoubtedly other resorts and Caribbean destinations would report the same.

In an effort to give guests the confidence to travel to Turks and Caicos this season, The Hartling Group has created a No-Hassle, 100% Refund Policy, in the event of a Hurricane threat. If the threat of a hurricane prevents travel to Providenciales, or otherwise interferes with the guest’s vacation, the luxury hospitality group will offer a 100% refund of any unused portion of the resort stay, no questions asked.

Photo: The Sands at Grace Bay front Grace Bay Beach, Credit: Helga Mays

This policy is liberal, generous and easy to understand: If the NOAA National Hurricane Center says that Turks and Caicos Islands are under a Hurricane Watch or Warning and inside the “3- Day (72-hour) Zone of uncertainty, inside the white cone” for a Hurricane (code “H”) or Major Hurricane (code “M”), guests may elect to cancel their stay and receive a full refund. The policy is in effect for Hurricane only, not for lesser impacting Tropical Storms.

Confirmed guests who wish to cancel their reservation under this Hurricane Guarantee must contact the hotel or the travel professional who booked their vacation package directly and specifically reference the Hartling Group Hurricane Guarantee policy.

Photo: The Shore Club Colonnade Pool, Credit: Shore Club

Here are additional guidelines for every possible scenario:

Tropical Storm Warning: If the Turks and Caicos Islands are under a “Tropical Storm” warning and this impacts guest’s ability to travel to the island, they can elect to receive a credit for a return stay of the same value, valid for one year. There will be no refunds issued for Tropical Storms.

Pre-arrival Cancellations: Guests who choose to cancel the entire duration of the trip due to Hurricane conditions (based on terms and conditions outlined) will be fully refunded with no cancellation penalties.

In-House Guests Departing Early: Guests who choose to depart early from Turks and Caicos will be credited for the “unused nights” and fully refunded.

Missed Flights and/or Delayed Arrivals: If hurricane conditions cause guests to miss a flight, and/or otherwise arrive one or more days late to the resort, guests will receive a full refund for any such days, or you may have the option of extending your vacation to the original planned time, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.

Evacuation Orders: In the event that the Turks and Caicos government issues a mandatory evacuation order, guests will receive a full refund of any days for which they are unable to use the resort resulting from the evacuation order. Guests who are unable to depart due to airport closures will be offered a distressed rate, IF the hurricane makes landfall resulting in a disruption of services at the resort.

Post-Hurricane Damage: If the resort is damaged by a hurricane and is temporarily uninhabitable while repairs are being performed, guests will receive a full refund of those days booked.

Confirmed guests who wish to cancel their reservation under this Hurricane Guarantee must contact the hotel or the travel professional who booked their vacation package directly and specifically reference the Hartling Group Hurricane Guarantee policy.

For more information about The Hartling Group, and each of its properties, please visit: http://hartlinggroup.com